JustFab offers FREE no hassle exchanges and returns with ALWAYS FREE SHIPPING!!!  Keep in mind that JustFab is a monthly shoe club. So when you make your first purchase, you become a “VIP” member, which basically means that unless you opt out by the 5th of each month, they will charge you $39.95 and send you more shoes. If you do not want to get a new pair of shoes every month you can decline each month by clicking “SKIP THIS MONTH” on the homepage or cancel your membership all together when you are satisfied with your shoe collection. (This might take awhile…they have so many varieties!) I absolutely LOVE my new Philpa…